Privacy
Policy

Last updated 8 July 2026

Your privacy matters to us. This policy explains, in plain language, what personal information Growth Loops collects, why we collect it, and how we keep it safe.

Who we are

Growth Loops ("we", "us", "our") is an Australian business based at Level 1/16 Church St, Terrigal, NSW 2260. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

• your name, business name and role;
• contact details such as a phone number or email address you choose to provide;
• information about your business and the challenges you describe when you apply or enquire;
• technical information such as your device, browser and IP address when you visit our website; and
• any other information you choose to share with us.

How we collect your information

We collect information directly from you - for example when you complete our application form, contact us, or correspond with us. We may also collect information automatically through cookies and similar technologies when you use our website. Where it is reasonable and practicable, we will collect personal information directly from you.

Why we collect it and how we use it

We use your personal information to:

• assess applications and respond to enquiries;
• provide, manage and improve our services;
• communicate with you about your engagement with us; and
• meet our legal and regulatory obligations.

We will only use your information for the purpose it was collected, a directly related purpose you would reasonably expect, or where you have consented.

Disclosure of your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business (such as IT, hosting and analytics providers), and where required or authorised by law. Any third party we engage is required to protect your information consistent with this policy.

Overseas disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs and remains appropriately protected.

How we hold and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, and then securely destroy or de-identify it.

Cookies and analytics

Our website uses cookies and similar technologies to help it function and to understand how it is used. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do.

Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

Making a complaint

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available here, with the date it was last updated shown at the top.

Contact us

For any privacy questions or requests, contact us at hello@growthloops.com.au or by mail at Level 1/16 Church St, Terrigal, NSW 2260.